Refund Policy

1. Overview

At Zaika Cafe, we strive to provide the highest quality food and excellent customer service. This Refund Policy outlines the circumstances under which refunds may be provided and the process for requesting refunds.

We are committed to ensuring customer satisfaction while maintaining fair business practices for all our patrons.

2. Refund Eligibility

2.1 Valid Reasons for Refunds

Refunds may be provided in the following circumstances:

  • Order cancelled by Zaika Cafe due to unavailability of items
  • Incorrect order delivered (wrong items or missing items)
  • Food quality issues (spoiled, contaminated, or not meeting standards)
  • Significant delivery delays beyond estimated time (over 60 minutes late)
  • Payment processing errors or duplicate charges
  • Order not delivered to the specified address
  • Food allergies or dietary restrictions not accommodated as requested

2.2 Non-Refundable Situations

Refunds will NOT be provided in the following cases:

  • Change of mind after order confirmation
  • Customer unavailable at delivery address
  • Incorrect delivery address provided by customer
  • Personal taste preferences or dissatisfaction with flavor
  • Orders already consumed or partially consumed
  • Orders placed more than 24 hours ago (unless exceptional circumstances)
  • Delivery delays due to weather conditions or traffic

3. Refund Process

3.1 How to Request a Refund

To request a refund, please follow these steps:

  1. Contact us within 24 hours of order delivery or pickup
  2. Provide your order number and contact information
  3. Explain the reason for the refund request
  4. Provide photos if applicable (for quality issues)
  5. Allow us to investigate the issue

3.2 Contact Methods

You can request a refund through:

  • Email: refunds@zaikacafe.com
  • Phone: +91 12345 67890
  • In-person at our cafe location
  • Through our website contact form

4. Refund Methods and Timeline

4.1 Refund Methods

Refunds will be processed using the following methods:

  • Credit/Debit Cards: Refunded to the original payment method
  • Digital Payments: Refunded to the original digital wallet
  • Cash Payments: Cash refund or store credit
  • Store Credit: Applied to your account for future orders

4.2 Processing Timeline

  • Investigation: 1-2 business days
  • Approval Decision: 2-3 business days
  • Refund Processing: 3-7 business days
  • Bank Processing: 1-5 business days (varies by bank)

Total refund time may take up to 10-15 business days depending on your payment method and bank.

5. Partial Refunds

In some cases, partial refunds may be offered:

  • When only certain items in a large order are affected
  • For minor quality issues that don't affect the entire order
  • When delivery charges need to be refunded separately
  • For promotional discounts or special offers

6. Store Credit Alternative

As an alternative to monetary refunds, we may offer store credit which provides:

  • Immediate credit to your account
  • No expiration date on credit balance
  • Use for any future orders
  • Sometimes includes bonus credit for the inconvenience

7. Delivery and Service Charges

7.1 Delivery Fee Refunds

Delivery fees will be refunded when the fault lies with Zaika Cafe, such as significant delays, wrong address delivery by our driver, or order cancellation by us.

7.2 Service Charges

Service charges and platform fees are generally non-refundable unless the entire order is being refunded due to our error.

8. Special Circumstances

8.1 Event Catering

Catering orders have a separate refund policy due to advance preparation requirements. Cancellations must be made at least 48 hours in advance for full refund eligibility.

8.2 Promotional Orders

Orders placed using promotional codes, discounts, or special offers may have modified refund terms. The refund amount will reflect the actual amount paid after discounts.

9. Dispute Resolution

If you disagree with our refund decision:

  1. Request to speak with a manager or supervisor
  2. Provide additional documentation or evidence
  3. Allow for a secondary review of your case
  4. Consider mediation through consumer protection agencies if needed

10. Policy Updates

This Refund Policy may be updated from time to time to reflect changes in our business practices or legal requirements. Updated policies will be posted on our website with the revision date.

11. Contact Information

For refund requests or questions about this policy, please contact us:

Refund Department: refunds@zaikacafe.com

Customer Service: +91 12345 67890

General Inquiries: zaikacafe@college.edu

Address: Zaika Cafe, College Campus

Hours: Monday-Sunday, 9:00 AM - 9:00 PM