Privacy Policy
1. Introduction
At Zaika Cafe, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
By using our website, mobile application, or services, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Personal Information
We collect personal information that you voluntarily provide to us, including:
- Name and contact information (email, phone number)
- Delivery address and billing information
- Payment information (processed securely through third-party providers)
- Order history and preferences
- Account credentials (username, password)
2.2 Automatically Collected Information
When you visit our website or use our app, we may automatically collect:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, clicks)
- Location data (with your permission, for delivery services)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the collected information for the following purposes:
- Processing and fulfilling your food orders
- Providing customer support and responding to inquiries
- Improving our services and user experience
- Sending order confirmations and delivery updates
- Marketing communications (with your consent)
- Fraud prevention and security purposes
- Compliance with legal obligations
4. Information Sharing and Disclosure
4.1 Third-Party Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business, including payment processors, delivery partners, and technology providers.
4.2 Legal Requirements
We may disclose your information if required by law, court order, or to protect our rights, property, or safety.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website and app. These technologies help us:
- Remember your preferences and login information
- Analyze website traffic and usage patterns
- Provide personalized content and recommendations
- Improve our services and user interface
You can control cookie settings through your browser preferences, though this may affect website functionality.
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access and review your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt-out of marketing communications
- Withdraw consent for data processing
- Request data portability
To exercise these rights, please contact us using the information provided below.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order history may be retained for accounting and customer service purposes.
9. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@zaikacafe.com
Phone: +91 12345 67890
Address: Zaika Cafe, College Campus
Data Protection Officer: zaikacafe@college.edu